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In 2011, we launched the process evaluation portion of a comprehensive analysis of the residential, commercial, industrial, and agricultural electric and natural gas demand side management (DSM) programs NorthWestern Energy (NWE) delivered in its Montana service territory. SBW led the research team. We evaluated each of NWE’s more than thirty programs, including audits, incentives, and training, energy efficiency, and renewable energy (PV and wind). Our work involved in-depth interviews with program staff, implementation contractors, and supporting engineering firms, and surveys of participating and nonparticipating customers and participating trade allies. We also developed estimates of free-ridership, spillover, and leakage.