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Project: 2009-2011 California Statewide Low Income Energy Efficiency Program Process Evaluation
Pacific Gas & Electric
In 2010, Research Into Action launched a mixed-methods process evaluation of the Low Income Energy Efficiency (LIEE) Program for the four California investor-owned utilities: Pacific Gas & Electric (PG&E), Southern California Edison Company, San Diego Gas and Electric Company (SDG&E), and Southern California Gas Company. PG&E administered the project. Our team included APPRISE, Inc., and Abt SRBI, Inc. Our evaluation sought to identify which program processes were and were not working, and how to effectively achieve or exceed goals and objectives for the program. We explored administrative, communication and coordination, delivery and implementation, and customer response. Our approach involved: 1) interviews with key contacts at the four utilities and contracted implementation, outreach, and marketing organizations, 2) surveys of participants who participated through standard LIEE program activities and targeted recruitment activities, 3) focus groups with PG&E and SDG&E staff, 4) ride-along observations of field crews in each of the four utility territories, including two days with audit/education crews, two days with inspection crews, and one day with implementation crews, and 5) interviews with the marketing, outreach, and implementation organizations contracted to the utilities. We presented our evaluation design and findings at public workshops.