Search results for "operation and maintenance":
| Project | Client | When |
|---|---|---|
| Evaluation of the California Buildings Operators' Certification Training Program | Pacific Gas & Electric | 2007 |
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Project: Evaluation of the California Buildings Operators' Certification Training Program
Pacific Gas & Electric
From 2003 to 2007, Research Into Action conducted process evaluations of the California Statewide Building Operator Certification and Training Program (BOC). The program taught commercial and industrial facility staff how to operate and maintain building systems for energy efficiency, optimal performance, and occupant comfort. The program was sponsored by Pacific Gas & Electric Company, Southern California Edison, Southern California Gas Company, and San Diego Gas and Electric Company. Our evaluations of the California programs were informed by our previous evaluations of the BOC courses taught in the Pacific Northwest and the Northeast. The evaluation activities included interviews with utility staff, implementation contractors, program participants and their supervisors, and nonparticipants. The first evaluation focused on the first year and one-half of program implementation; it sought to document participants' and employers' satisfaction with the Level I training program, document changes in their energy-efficiency behaviors attributable to the program, assess participants' and course implementers' recommendations for program improvements, assess the program's appeal to nonparticipants, and recommend modifications to the program. The second evaluation focused on satisfaction with the Level II training and the effect of the training on operation and maintenance behavior; the value of, and barriers to, O&M training; the second year of implementation; and market research findings from nonparticipants. We interviewed 20 of the 37 BOC students and 6 of their supervisors; 62 of 700 building operations and maintenance (O&M) staff who had received program marketing materials, but had not sent staff to the BOC training (nonparticipants) to assess their interest in staff training to improve building operations; three utility BOC program managers; and five Northwest Energy Efficiency Council staff (BOC instructors and managers). In the third evaluation, we focused on the seven-course Level I training. We interviewed 58 participants and 25 supervisors to assess their satisfaction with the training and its impacts on students' O&M behaviors, and determine current O&M practices. We also interviewed 58 nonparticipants to assess their interest in staff training to improve building operations, assess market barriers to such training, and determine current O&M practices. Finally, we interviewed three utility program managers, two BOC staff, and ten BOC instructors to assess implementation activities and explore instructors' teaching objectives.